Callva

Terms of Service

Last modified: July 25, 2026

Article 1 (Purpose)

These Terms govern the rights, obligations, responsibilities, and other necessary matters between Storyweaver Co., Ltd. (hereinafter "the Company") and users regarding the use of the Callva AI Service (hereinafter "the Service").

Article 2 (Definitions)

  • "Service" refers to the AI-based phone answering service provided by the Company.
  • "User" refers to a person who uses the Service provided by the Company in accordance with these Terms.
  • "AI Dedicated Number" refers to a phone number provided for the Company's AI answering service.
  • "Business" refers to the business establishment where the user intends to apply the Service.

Article 3 (Effect and Amendment of Terms)

  • These Terms take effect by being posted on the Service screen or otherwise notified to users.
  • The Company may amend these Terms as needed within the scope of applicable laws.
  • When Terms are amended, the Company will notify changes within the Service at least 7 days before the effective date.

Article 4 (Service Contents)

The contents of the Service provided by the Company are as follows:

  • AI phone answering via call forwarding
  • AI-based automatic phone answering (business info, reservation request intake, etc.)
  • Connection to user's registered number (for inquiries AI cannot handle)
  • Call content text conversion and storage
  • Call summary and notification delivery
  • Call record management via dashboard

Article 5 (Service Provision)

  • The Service is provided 24/7, 365 days a year in principle.
  • The Company may temporarily suspend service for improvements or system maintenance.
  • Each call is supported up to 7 minutes, after which the call is automatically terminated.
  • AI answering quality may vary depending on the accuracy of business information set by the user.

Article 6 (Call Recording and Data Processing)

  • All call contents through the Service are voice recorded, text transcribed, and AI-summarized for storage.
  • By agreeing to these Terms, the user consents to the Company recording calls on behalf of the user.
  • The Company, as the performer of phone answering services delegated by the user, constitutes a party to the call under the Communications Privacy Act.
  • Recording files and text are stored from 7 days to unlimited based on plan, then automatically deleted.
  • Stored data is used for call record management, service quality improvement, and dispute resolution. Use for the development, training, or evaluation of AI models is governed by Article 6-2.
  • Users may view, download, and delete stored call records through the dashboard.

Article 6-2 (Use of Pseudonymized or Anonymized Data and Derived Datasets)

  1. Pursuant to Article 28-2 / Article 58-2 of the Personal Information Protection Act of Korea, the Company may pseudonymize or anonymize call data generated in the course of using the Service and use such data for statistical compilation, scientific research (including the development, training, and evaluation of artificial intelligence models), public-interest archiving, and other purposes.
  2. Before processing data under paragraph 1, the Company shall remove the following information or replace it with values that cannot be restored:
    1. Telephone numbers, names, addresses, and email addresses of callers and recipients
    2. Resident registration numbers, passport numbers, and other unique identifiers, as well as bank account and card numbers
    3. The user’s business name, store name, business registration number, and other information capable of identifying the user
    4. Any other personally identifiable information contained in call content
  3. The Company may provide or license to third parties the pseudonymized or anonymized outputs generated under paragraph 1 and any statistics, metrics, conversation structures or patterns, response-quality evaluation criteria, and model training or evaluation datasets derived therefrom (collectively, "Derived Datasets"). Any Derived Dataset so provided shall not contain information that makes a particular individual or user identifiable.
  4. All rights in Derived Datasets and artificial intelligence models trained or developed using them shall vest in the Company. However, rights in original materials provided by a user, including store information, scripts, and customer databases, shall remain with that user.
  5. The Company shall not combine a Derived Dataset with information relating to a particular individual or user or attempt re-identification, and shall contractually impose the same obligations and a prohibition on onward provision upon any third party receiving a Derived Dataset.
  6. A user may at any time opt out of the use, for the purposes set forth in paragraph 1, of call data generated by the user’s store through the dashboard or by contacting privacy@callva.ai. Upon receipt of a request, the Company shall without delay exclude that user’s data from the scope of processing. This shall not apply where anonymization has already been completed and the user’s data can no longer be identified.
  7. Whether the use under paragraph 1 or the opt-out under paragraph 6 applies shall have no effect on the user’s fees, service quality, or scope of available features.

Article 7 (Service Fees)

  • Service fees follow the pricing plans separately determined by the Company.
  • The Service is provided on monthly billing with no contract—cancel anytime.
  • Service is provided from payment date to the next billing date; upon cancellation, service continues until the end of the current billing cycle.
  • If call volume exceeds the plan's included amount, additional fees may be charged or service may be temporarily suspended.

Article 8 (User Obligations)

  • Users must provide accurate business information when using the Service.
  • Users may not use the assigned AI dedicated number for purposes other than this Service.
  • Users may not use the Service for illegal purposes.
  • Users may not use others' information fraudulently or register false information.

Article 9 (Company Obligations)

  • The Company shall not engage in acts prohibited by applicable laws and these Terms.
  • The Company shall not provide user personal information obtained through service provision to third parties without the user's consent.
  • The Company shall make its best efforts to provide stable service.

Article 10 (Disclaimer)

  • The Company is not liable for damages caused by AI responses differing from actual business conditions.
  • The Company is exempt from liability when unable to provide service due to force majeure such as natural disasters, war, or network failures.
  • The Company is not liable for service disruptions caused by user fault.
  • The Company is not liable for expected profits the user fails to earn or losses incurred through service use.

Article 11 (Service Termination)

  • Users may request service termination at any time, and the Company will process it immediately.
  • Simply disable call forwarding when terminating.
  • Refunds for remaining usage period upon termination follow Article 12 (Refund Policy).
  • Even after termination, call text data may be retained for a certain period per applicable laws.

Article 12 (Refund Policy)

This article guarantees user refund rights in accordance with the Act on Consumer Protection in Electronic Commerce and related laws.

1. Withdrawal and Refund

  • Users may request withdrawal within 7 days from the service contract date or service start date.
  • Upon withdrawal, the refund amount is calculated by deducting the amount corresponding to services already used.
  • Refund amount = Payment amount - (Daily rate × Days actually used)

2. Withdrawal Limitations

Withdrawal may be limited in the following cases:

  • When service was destroyed or damaged due to user's fault
  • When user obtained substantial value (call answering, etc.) through the Service
  • When service value has significantly decreased over time making resale difficult
  • When withdrawal limitations were indicated at contract and user agreed

3. Mid-Term Cancellation Refund

  • For cancellation requests after the 7-day withdrawal period, refund is calculated pro-rata for unused remaining period.
  • Refund amount = (Payment amount ÷ Total service period) × Remaining days
  • However, refund amount may be adjusted based on call volume or service usage already consumed.

4. Refund Process

  • Refund request: Submit via dashboard customer center or email (info@callva.ai).
  • Processing period: Refund processed within 3 business days from request date.
  • Refund method: Refunded to the original payment method. Processing time may vary by payment method.

5. Demo Experience

  • Demo is a free feature to test service functionality.
  • Demo is separate from actual service use and incurs no charges.

6. Refund Due to Company Fault

  • If service is unavailable due to Company's fault, full refund is provided for the affected period.
  • If service is unavailable for 24+ hours due to system failures, the usage period is extended or pro-rata refund is provided.

7. Business-to-Business Transaction Terms

This Service is a B2B service provided to business operators (business owners). While the Consumer Protection Act has limited applicability to B2B transactions per Article 3 of the Act on Consumer Protection in Electronic Commerce, the Company applies the above refund policy equally for fair transactions.

Article 12-2 (Use as a Reference)

  • The Company may display the user's business name and logo as a customer case study on the Company's website, company profile, proposals, investor materials, and official social media channels.
  • If the Company publicly discloses specific performance metrics, quotations from actual call content, or interviews or testimonials by the user's personnel in combination with the user's name, the Company shall obtain the user's prior confirmation.
  • The user may at any time opt out of or withdraw the use under paragraph 1 through the dashboard or by contacting info@callva.ai, and the Company shall delete the relevant content from online materials within 30 days after receiving the request.
  • Whether the information is used under paragraph 1 shall not affect the user's fees or scope of Service.

Article 13 (Marketing Information)

  • The Company may send marketing information about new services, events, and promotions via email, push notifications, etc.
  • Marketing information opt-in is optional and does not restrict service use.
  • Users may withdraw marketing consent at any time via Settings within the Service.
  • Upon withdrawal, the Company immediately ceases marketing information delivery.
  • Marketing consent and withdrawal history is retained for legal evidence purposes.

Article 14 (Dispute Resolution)

  • Disputes arising from service use shall be resolved through mutual consultation.
  • If consultation fails, the competent court shall be the court having jurisdiction over the Company's location.

Supplementary Provisions

These Terms take effect on August 5, 2026. The amendments to Article 6 and Article 6-2 will be announced within the Service beginning 7 days before the effective date.