CS inquiries
auto-handled
AI handles FAQs and classifies tickets. CS team focuses only on critical issues.
Problem
B2C SaaS CS teams, sound familiar?
Same questions repeated dozens of times daily
Callva auto-handles FAQs, reducing CS workload by 70%
Hard to distinguish urgent from routine inquiries
AI auto-classifies and prioritizes tickets
Customers wait too long for responses
Instant response improves customer satisfaction
CS team is short-staffed and hiring is difficult
AI handles 80% so CS focuses on real problems
Impact
Here's how things change with AI
FAQ auto-handling
0%
70%
Avg response time
2 hours
Instant
CS team workload
100%
40%
Ticket classification
2 min/ticket
Auto
Features
Features perfect for B2C SaaS
FAQ Auto-Response
Instantly answers common questions about pricing, billing, and usage.
Auto Ticket Classification
Auto-tags by urgency and type, assigns to the right team member.
Issue Reports
Analyzes frequent issues for product improvement insights.
Escalation
Complex inquiries auto-escalate to a human agent.
"CS team can finally focus on real problems. AI handles all FAQs so team satisfaction went up too."
App Service CS Manager
B2C SaaS, 4 years
FAQ auto-handling
0%→70%
Avg response time
2 hours→Instant
CS team satisfaction
65%→88%
FAQ
B2C SaaS FAQ
Price
Cost Comparison
Callva AI
7,900원~
Hire Staff
₩2,000,000+
Call Center
₩1,000,000+
Boost CS efficiency and customer satisfaction
Why B2C SaaS companies choose Callva
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