CS inquiries
auto-handled
Callva is a service for consumer SaaS business owners: when they miss calls when recurring support inquiries make it difficult to answer calls, AI answers on their behalf and leaves an organized record of customer inquiries.
Problem
Consumer SaaS CS teams, sound familiar?
Same questions repeated dozens of times daily
Callva answers frequently asked questions.
Hard to distinguish urgent from routine inquiries
AI auto-classifies and prioritizes tickets
Customers wait too long for responses
Instant response improves customer satisfaction
CS team is short-staffed and hiring is difficult
AI takes inquiries so the support team can focus on important issues.
Features
Features perfect for Consumer SaaS
FAQ Auto-Response
Instantly answers common questions about pricing, billing, and usage.
Auto Ticket Classification
Auto-tags by urgency and type, assigns to the right team member.
Issue Reports
Analyzes frequent issues for product improvement insights.
Escalation
Complex inquiries auto-escalate to a human agent.
FAQ
Consumer SaaS FAQ
Does it integrate with existing CS tools?
Integrates with Zendesk, Intercom, Freshdesk, and other major CS tools.
How are complex inquiries handled?
Inquiries AI can't resolve auto-escalate to a human agent with priority tagging.
How do I train the FAQ?
Upload your existing FAQ docs or help center content and AI learns automatically.
What about multiple products?
You can set different FAQs and scenarios per product.
Can I analyze call contents?
Yes, auto-analyzes frequent issues and customer pain points.
Can it handle the surge of calls during an outage?
If you add the outage details to your information, Callva answers outage questions with them and passes symptoms and account details to your CS team. How many calls it can take at once follows your plan's concurrent call limit.
Price
Callva pricing
Callva AI
₩59,000
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Boost CS efficiency and customer satisfaction
Hear how calls are answered and inquiries are captured in the demo.
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